Terms & Conditions

ACCEPTANCE OF TERMS

These Terms and Conditions ('Terms') govern the provision of logistics services by Infinity Logistics FZE ('Company', 'we', 'our', or 'us') to you ('Customer', 'you', or 'your'). By engaging our services, submitting a quote request, or entering into a service agreement with us, you agree to be bound by these Terms.

These Terms apply to all services provided by the Company, including but not limited to express shipping, freight forwarding (air, sea, and road), warehousing and 3PL, customs clearance, and project cargo handling.

SERVICES

Infinity Logistics FZE provides the following logistics services, subject to availability and applicable regulations:

• Express Shipping: International express courier services through our Key Account partnerships with DHL, FedEx, and UPS, offering door-to-door delivery to 220+ countries.
• Freight Forwarding: Air freight, sea freight (FCL and LCL), and road freight services for commercial cargo, including dangerous goods and project cargo.
• Warehousing & 3PL: Storage, inventory management, pick-pack-ship fulfillment, and distribution services across our facilities in Dubai, Abu Dhabi, Sharjah, and Ras Al Khaimah.
• Customs Clearance: Licensed customs brokerage services including import/export documentation, HS code classification, duty calculation, and coordination with UAE customs authorities.

QUOTATIONS AND PRICING

• All quotations are valid for the period specified in the quote, or 7 days from the date of issue if no period is specified.
• Quoted rates are based on the information provided by the Customer at the time of the quotation. If actual shipment details differ (weight, dimensions, contents, or destination), charges will be revised accordingly.
• Prices are exclusive of customs duties, taxes, government fees, and any other charges imposed by regulatory authorities unless explicitly stated otherwise.
• Fuel surcharges, remote area surcharges, and other carrier-imposed surcharges may apply and are subject to change without prior notice.
• The Company reserves the right to revise pricing with reasonable notice due to changes in carrier rates, fuel costs, or regulatory requirements.

CUSTOMER OBLIGATIONS

The Customer agrees to the following obligations when using our services:

• Provide accurate and complete information regarding shipments, including contents, weight, dimensions, value, and any hazardous materials.
• Ensure all shipments comply with applicable export controls, trade sanctions, and customs regulations of both origin and destination countries.
• Provide all required documentation (commercial invoices, packing lists, certificates of origin, import licenses) in a timely manner.
• Properly package and label all goods to withstand normal handling during transportation.
• Ensure that prohibited or restricted items are not included in shipments without prior written authorization and appropriate documentation.
• Pay all invoices within the agreed payment terms (default: 30 days from invoice date).

LIABILITY AND INSURANCE

• The Company's liability for loss, damage, or delay shall be limited to the terms and conditions of the applicable carrier (DHL, FedEx, UPS, or other carrier) and relevant international conventions (Warsaw Convention, Montreal Convention, Hague-Visby Rules, or CMR Convention).
• Unless cargo insurance has been purchased, the maximum liability per shipment is limited to USD 100 or the equivalent as per carrier terms.
• The Company strongly recommends purchasing cargo insurance for all shipments, especially those of high value, fragile nature, or perishable goods. Insurance quotes are available upon request.
• The Company shall not be liable for any indirect, consequential, or special damages arising from the provision of services.
• Claims for loss or damage must be submitted in writing within 14 days of delivery (or expected delivery date for lost shipments), accompanied by supporting documentation.

DANGEROUS GOODS

• Shipments containing dangerous goods (DG) must be declared in advance and comply with IATA Dangerous Goods Regulations (air), IMDG Code (sea), and ADR (road).
• Additional surcharges apply for dangerous goods handling as specified in the quotation.
• The Customer is responsible for proper classification, packaging, marking, and labeling of dangerous goods in accordance with applicable regulations.
• The Company reserves the right to refuse dangerous goods shipments that do not meet regulatory requirements.

CUSTOMS AND DUTIES

• The Customer is the importer/exporter of record and is responsible for all customs duties, taxes, and fees imposed by customs authorities.
• The Company acts as the Customer's customs broker and agent in customs matters but does not assume liability for customs decisions, delays, or penalties resulting from inaccurate information provided by the Customer.
• Any mis-declaration in customs documentation may result in penalties, fines, or seizure of goods by customs authorities, for which the Customer shall be solely responsible.
• DDP (Delivered Duty Paid) shipments will incur additional administration charges as specified in the quotation.

WAREHOUSING TERMS

• Storage charges are calculated based on the space occupied (per pallet, per sqft, or per CBM) as agreed in the service contract.
• The Company shall exercise reasonable care in storing and handling goods but shall not be liable for loss or damage caused by force majeure, inherent vice of goods, or insufficient packaging.
• Goods stored in free zone warehouses are subject to the regulations of the relevant free zone authority.
• The Company reserves the right to dispose of goods that have been abandoned or for which storage charges remain unpaid for more than 90 days, after providing 30 days written notice to the Customer.

FORCE MAJEURE

The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including but not limited to: natural disasters, war, terrorism, pandemics, government actions, port congestion, carrier disruptions, labor disputes, or any other event that could not have been foreseen or prevented.

GOVERNING LAW AND DISPUTES

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

For international freight forwarding services, the applicable international conventions (Warsaw, Montreal, Hague-Visby, CMR) shall take precedence where they apply.

AMENDMENTS

The Company reserves the right to modify these Terms at any time. Material changes will be communicated to active customers via email. Continued use of our services after such modifications constitutes acceptance of the updated Terms.

CONTACT

For questions about these Terms and Conditions, please contact us:

• Email: info@infinitylogisticsme.com
• Phone: +971 4 XXX XXXX
• Address: Infinity Logistics FZE, Dubai, United Arab Emirates
• Website: www.infinitylogisticsme.com/contact