Privacy Policy

INTRODUCTION

Infinity Logistics FZE ('we', 'our', or 'us') is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.infinitylogisticsme.com), use our logistics services, or interact with us in any way.

By using our services or accessing our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

INFORMATION WE COLLECT

We collect information that you provide directly to us, as well as information that is collected automatically when you use our services.

• Personal Information: Information you provide when requesting quotes, creating an account, or contacting us, including:
  • Full name and job title
  • Company name and business registration details
  • Email address and phone number
  • Billing and shipping addresses
  • Trade license and customs documentation
• Shipment Information: Details related to your logistics needs, including:
  • Shipment origin and destination
  • Package dimensions, weight, and contents
  • Customs declarations and commercial invoices
  • Delivery instructions and preferences
• Technical Information: Data collected automatically through your use of our website, including:
  • IP address and browser type
  • Pages visited and time spent on our website
  • Referring website and search terms
  • Device type and operating system

HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• To provide, operate, and maintain our logistics services
• To process and fulfill your shipment requests and quotes
• To communicate with you about your shipments, account, and our services
• To process payments and manage your account
• To comply with customs regulations and legal requirements
• To improve our website, services, and customer experience
• To send you marketing communications (with your consent)
• To detect, prevent, and address technical issues or fraud

INFORMATION SHARING AND DISCLOSURE

We may share your personal information in the following circumstances:

• Carrier Partners: We share shipment details with our carrier partners (DHL, FedEx, UPS, and others) to fulfill your shipping requests. These partners have their own privacy policies governing the use of your information.
• Customs Authorities: We are required to share shipment and sender/receiver information with customs authorities in the UAE and destination countries as part of the customs clearance process.
• Service Providers: We may share information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure servers, access controls, and regular security assessments.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Shipment records are retained for a minimum of 5 years as required by UAE customs regulations.

When your information is no longer needed, we will securely delete or anonymize it.

YOUR RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

• Right of Access: You can request a copy of the personal information we hold about you.
• Right of Rectification: You can request that we correct any inaccurate or incomplete information.
• Right of Erasure: You can request that we delete your personal information, subject to legal retention requirements.
• Right to Object: You can object to the processing of your personal information for marketing purposes.
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

THIRD-PARTY LINKS

Our website may contain links to third-party websites, including our carrier partners and industry resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policy of every website you visit.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a revised effective date.

CONTACT US

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: info@infinitylogisticsme.com
• Phone: +971 4 XXX XXXX
• Address: Infinity Logistics FZE, Dubai, United Arab Emirates
• Website: www.infinitylogisticsme.com/contact